Our innovative panel products are versatile enough for use on both walls and ceilings.
From sleek metal tiles to luxurious fabric panels and wood beams we offer a diverse range of panels to elevate your space.
-
Sincol wall panels ABN: 90142236137
EMail: sincolaus@gmail.com
Phone Number: 03 9681 6339
Warehouse: 2/21-23 Levanswell Rord, Moorabbin ViC3189
- If you are interested in wholesale and trade pricing, we invite you to join our trade partner program. You will enjoy ongoing discounted pricing and partner privileges, including sample supply. Please complete the form below, send it to sincolaus@gmail.com , and contact us.
- 1. Our current sales service area is limited to Melbourne metro and surrounding regions including Geelong.
- 2. For small-batch buyers and long-term partners, please collect your orders from our warehouse located at 2/21–23 Levanswell Road, Moorabbin VIC 3189.
- 3. Free delivery is available for orders of 12 panels and above within Melbourne metro (within approximately 35 km of our Moorabbin warehouse), and 18 panels and above for Geelong and surrounding areas of Melbourne (within approximately 35–100 km of our Moorabbin warehouse). Delivery lead time: 5 to 14 working days.
- 4. Out-of-stock items will take 10 weeks for delivery. Alternatively, you may choose in-stock products, and we will confirm the delivery schedule separately.
- 5. If your order does not meet the free delivery threshold, we recommend collecting your order from our Moorabbin warehouse. Pickup is available within 2–4 business days after order confirmation. If you still require door-to-door delivery, we will calculate the applicable local delivery fee based on your order quantity and delivery location.
- Melbourne metro (within approximately 35 km of Moorabbin warehouse):
- * 1–5 panels: $120 delivery fee
- * 6–11 panels: $80 delivery fee
- Geelong and surrounding areas of Melbourne (approximately 35–100 km from Moorabbin warehouse):
- * 1–8 panels: $150 delivery fee
- * 9–17 panels: $100 delivery fee
- 6. By placing an order, you agree to accept the goods upon delivery. Please notify us in advance if you are unable to receive the goods on the scheduled delivery date.
- 7. Delivery is only applicable to properties with safe and reasonable vehicle access. For apartments, multi-storey buildings or properties with restricted access, additional handling assistance shall be arranged by the customer.
- 8. Full responsibility for the goods shall rest with the customer once delivery is completed.
- 9. Any failed delivery caused by incorrect delivery address or absence upon arrival, as well as redelivery, will incur additional charges, which shall be borne in full by the customer.
- Warning: Do not schedule installers before you receive your panels. We cannot guarantee specific shipping times and we can't be held liable if there are delays.
- Note: We may not be able to ship to some remote/isolated locations. In that case, you have the option to collect your order at the Moorabbin warehouse.
Placing Orders
- All orders must be placed and paid for via our website: Sincolwallpanels.com.au.
Samples & Color/Texture Confirmation
- If you are unsure about the color or texture of our products, we recommend contacting us for free samples before placing an order. Colors and textures shown on our website may differ slightly from the actual products due to monitor or screen variations. Samples will help you confirm the colors and textures and avoid errors.
Order Changes & Refunds
- 1. Orders may be cancelled or modified within 24 hours after online order confirmation.
- 2. If you cancel your order within 24 hours, we will process a refund for you.
- 3. No refunds will be provided for cancellations or modifications made after the 24-hour period.
- 4. If some items are out of stock, we suggest you choose alternative models or wait for new inventory to arrive.
- 5. We reserve the right to refuse any order at our sole discretion.
- 6. We will not issue refunds if we are unable to perform or delay performing our obligations due to causes beyond our reasonable control (including but not limited to natural disasters, floods, accidents, war, civil unrest, strikes, any form of government intervention, or your failure to provide a correct delivery address or notify us of address changes).
Discontinued & Out-of-Stock Items
- Certain products or colors may be discontinued or added to the out-of-stock list due to manufacturing reasons. Once we are informed, we will remove them from sale immediately and notify you, allowing you to choose to modify or cancel your order.
Damaged or Defective Products
- 1. For pickup orders, please inspect items for defects or damage before leaving.
- 2. If your order arrives damaged or with missing items, please contact us within 48 hours of receipt and provide photos of the products and packaging.
- 3. If your order arrives damaged or with missing items, please contact us within 48 hours of receipt and provide photos of the products and packaging.
- 4. We are not liable for any product damage caused during or after installation or use.
Online Store Terms
- 1. By agreeing to these Terms of Service, you represent that you are of legal age in your state and consent to any minor dependents using this website under your supervision.
- 2. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) while using our service.
- 3. You must not transmit any worms, viruses, or any code of a destructive nature.
- 4. Violation of any of these terms will result in immediate termination of your service.
- 1. Returns are accepted within 30 days of receipt. A receipt or order proof is required for returns.
- 2. Returned items must be unused, in their original undamaged packaging, and in resalable condition.
- 3. Custom-made items are non-returnable.
- 4. Return orders will be subject to deduction of round-trip shipping costs and a 20% restocking fee.
- 5. Once the returned item is received, inspected and approved, the order will be processed within 5-10 business days. Refunds will be issued to the original payment method.
- 6. Commercial or bulk orders are not eligible for returns. In special circumstances, a restocking fee may apply.
-
Taking care of your personal information is as important to us as it is to you. That’s why we take every measure possible to do that carefully and sensitively. This Privacy Policy outlines the way we collect and use your personal information through sincolwallpanels.com.au and its affiliate sites.
-
Personal Data That We Collect
sincolwallpanels.com.au collects essential data to be able to complete your order. When completing an order with us, we will take your name, billing address, contact telephone number, email address and where applicable, a separate delivery address. Payment details are also taken for orders where payment is required.
-
How We Use Personal Data
sincolwallpanels.com.au uses the data that we collect to provide you with the product that you have ordered from our website.
Your name is taken so we can address our communications to you so that your parcel is dispatched for your attention.
Your billing address is taken to allow validation of your payment details when applicable.
Delivery address is taken so that the parcel can be delivered to the address that suits you best.
Contact telephone number is taken so that we can contact you if there are any problems with your order.
Your email address is taken so that we can send you order notifications and updates and any communications should we be unable to contact you by telephone. Your email address also serves as part of your log in to our order tracking service.
-
Reasons We Share Personal Data
We share your personal data as necessary to complete any transaction or provide any product you have requested or authorised. This data is shared with suppliers and couriers working on our behalf. It is also used when required by law or to respond to legal process, to protect our customers and to protect the rights or property of sincolwallpanels.com.au. Access to your personal data is limited to information needed to perform these functions and may not be used for other purposes.
Furthermore, all personal information is processed in accordance with this Privacy Policy and as permitted by applicable data protection laws.
-
Will I be contacted for marketing purposes?
sincolwallpanels.com.au will only send you marketing emails that are most likely to be of interest to you based upon the data we have obtained. This is permitted under the data privacy law as part of our legitimate interest in understanding our customers and providing the highest levels of service.
We offer regular emails to let you know about any promotions that may be running along with any new products that we have introduced into our ranges.
Your email address is never shared outside of sincolwallpanels.com.au and you can unsubscribe at any stage by clicking on the unsubscribe link in any marketing email you have received from our company.
-
How Secure is Information About Me?
We work to protect the security of your information during transmission. We do not reveal any of your credit card details when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
If we no longer need the information we will take reasonable steps to destroy the information and / or ensure that the information is de-identified.
If you use the internet to communicate with us, you should be aware of the risks in transmitting information over the internet.
sincolwallpanels.com.au does not have control over information while in transit over the internet and we cannot guarantee its security. Any personal information that we no longer require is destroyed.